Billing Policy | Insurance Terminology | Medicare DME Coverage
Participating Insurance Plans | Payment Options | Rentals

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Billing Policy:

Pro2 will make every attempt to bill your insurance carrier directly and accept assignment for payment. This means we will submit your claim to your insurance carrier on your behalf and receive the payment directly from your carrier. Most insurance carriers pay only a portion of the allowable charges. The remaining portion, typically a deductible, copayment, or coinsurance, will be your responsibility. If you have a secondary insurance policy, we will bill the carrier for the balance. For details regarding Medicare coverage, please click the Medicare DME Coverage link above.

After we receive payment from your insurance carrier, we will issue you a statement for your portion of the account balance. Statements are issued on the first of each month. The balance on your statement is due and payable when the statement is issued. For your convenience, we offer free automatic payments either through your credit card or checking account. If you have any questions regarding your statement, please contact our Billing Department at 716.667.9600.

It is very important for you to notify our office immediately of any change in insurance coverage. Many insurance carriers require authorization for equipment and supplies. If you change insurance coverage, we may need to obtain a new authorization. Please keep in mind, a change of insurance usually means a change in the amount of your deductible, copayment, or coinsurance.

If a patient is unable to pay a portion of his bill, he may apply for a financial hardship waiver. Waivers are considered on a case-by-case basis. Please contact our Billing Department at 716.667.9600 for more information.

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