What Pro2 is Up2

Portable Oxygen Concentrators are everywhere lately- in TV commercials, magazine ads, even the news. We receive many phone calls from patients interested in these devices. Let's take a few minutes to talk about the who, what, and where of it all.

Portable Oxygen Concentrators are state-of-the-art pieces of equipment designed for patients that require oxygen so they can be mobile outside of the home.

Each patient has different needs at different points in his or her life. Please keep in mind that when you call a manufacturer to inquire about purchasing one of these devices, you're speaking with a customer service representative or sales person- not a clinician.

At Pro2, our Respiratory Therapists will assess your needs to make sure that the appropriate equipment is used at all times. If you or your loved one is able to use a Portable Oxygen Concentrator, our Therapist will advise you of this. Many patients do not maintain good oxygen levels on these portable devices, which means that Portable Oxygen Concentrators aren't for everyone.

There are drawbacks to the technology, such as limited battery life, the need to recharge batteries, and added noise. In many instances, portable oxygen cylinders may be the best answer for patients wishing to be mobile while on oxygen.

Please call us if you have questions and let us help you while you gather information at 716-667-9600.

Beneficiaries, caregivers, and health care professionals from around the country have been calling People for Quality Care's Complaint Hotline to discuss the issues they're experiencing as a result of the Medicare Competitive Bidding Program.

So far, they've fielded more than 900 calls which has resulted in over 400 complaints being categorized and sent to Congress and Medicare Ombudsmen!

The most frequent complaint heard so far is general disgust over the need to change providers. See the table below for a full breakdown of the complaints received to date.



The most powerful weapon in the fight against the recent changes to home medical equipment policies for Medicare beneficiaries is you.

Are you a Medicare beneficiary or caregiver? Do you have a Medicare complaint that needs to be heard?



The Medicare Complaint Hotline was created so you can share your concerns and complaints with Congress and important Medicare officials. People for Quality Care's Medicare complaint reports will be sent biweekly to those officials who have the power to amend the program and return choice and access to better equipment and service to those who need it most.

If you have a Medicare complaint, please call the Medicare Complaint Hotline at 800-404-8702 today and make your voice heard.